Technical Support Analyst Hiring in McGrew Hill : All the eligible candidates can apply. To get further information about McGrew Hill Hiring and all other details about these posts are given below. Read more

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Job Description for Technical Support Analyst

Post Name – Technical Support Analyst
Job type – Work From Home
Qualification – Bachelor’s Degree
Experience- 2 Years
Stipend – Rs. 48,000 Per Month
Location – Uttar Pradesh, India

Responsibilities of Technical Support Analyst

Technical Support: Troubleshoot basic user issues and manage user accounts.
Knowledge Management: Contribute to the knowledge base and resolve tier 1 incidents.
Incident Management: Handle incoming requests (calls, emails, chats), track tickets, and fulfill all incidents.
Asset Management: Maintain hardware and software inventory, ensure license compliance, and update asset records.

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Requirements for Technical Support Analyst

Microsoft Office Proficiency: Skilled in using Microsoft Office for support, reporting, and documentation.
Problem-Solving: Problem solving skills with the ability to think critically.
Technical Knowledge: Good understanding of operating systems and application software.
Phone Support: Ability to provide clear and professional technical support over the phone.

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Application Process

All the interested candidates can apply thought the link given below.

Application link

Application Fee

There will be no fees charged for this job application. Please be aware of any fraudulent attempts that may request payment for job applications.

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