Jio Recruitment 2024: Jio is hiring for various Technical Help-desk Specialist and Advisor Voice posts (Private Job Updates). Candidates who are eligible and interested can apply on or before (16-06-2024). Additional information about Jio Recruitment vacancies, salary details, application fee, selection process, educational qualification, result, age limit and all other details/information about these posts are given in details below.
Jio Recruitment 2024
Job Location – Candidates selected for Technical Help-desk Specialist post will be posted in Navi Mumbai and for the Advisor Voice post, job location will be All India.
Number of Vacancies – There are different numbers of vacancies for both the positions.
Name and Number of Posts – Name and number of vacancies for posts are mentioned below.
1. Technical Help-desk Specialist
2. Advisor Voice.
Responsibilities for Technical Help-desk Specialist –
- Candidate will act as the first point of contact for customers seeking technical support over the phone or email.
- Candidate will have to perform remote troubleshooting through diagnostic techniques and relevant questions.
- Determining the best solution based on the problem and details provided by customers.
- Explain the problem-solving process to customer.
- Issues which are unresolved escalate directly to the next level of support personnel.
- Provide accurate information on IT products or services to customers.
- Record all incidents and problems and along with their solutions in logs.
- Follow up and update customer status and information.
Responsibilities for the Advisor Voice process –
- Manage customer interactions.
- Showcase ownership of the call when the customer contacts you.
- Respond to customers in appropriate tone and language.
- Provide a solution-based approach to all customers.
- Educate customers at every possible opportunity.
- Ensure updating of products, systems and processes to customers.
- Record customer details and data related to a call or service.
- Make sure customer queries are resolved within agreed timelines.
- Manage outbound campaigns per business requirement.
- Grow, develop and retain a customer base through building relationship and service.
- Follow all contact center policies, procedures and legislative requirements.
Salary and Grade Pay – For Help-desk Specialist post, the salary will be Rs 28,300 and for Advisor Voice post, the salary will be approximately Rs 20,800 per month. (Note – The salary information mentioned are based on data from Glass-Door, Ambition Box etc. and it may vary. The figures given here are not fixed and are subject to final selection. Candidates are advised to keep an eye on the opportunity consider the variability over time). More information about salary details is mentioned in the notification.
Age – The candidate must be at least 18 years of age and there is no upper age limit mentioned for this recruitment.
Educational Qualification – Educational qualification details for this post are given below.
Voice of Consultant – Candidates who are 12th pass or Graduation degree in any discipline with minimum six months experience in BPO may apply for this position.
Technical Help-desk Specialist – Candidates with B.E./B.Tech/ BCA/ B.Sc IT or Any Technical Graduation can apply for this position.
Check the notification to know more about educational qualification details.
Required knowledge and skills –
- Basic knowledge of how to read and write
- Basic knowledge of smartphone use
- Should be able to speak local language
- Goal and result oriented professional
- Candidate must have problem solving skills
- Customer centric
- Attention to detail is required
- Basic knowledge of computer.
Selection Method – Candidates will be selected for Jio Recruitment on the based on shortlisting and virtual/telephonic or field interview. Shortlisted candidates will be informed through registered mobile number or email ID.
Work Experience – No other essential work experience is needed for Advisor Voice post. Candidates without experience can also apply for this recruitment.
How to Apply – Applications must be submitted online via the official website or link provided.
Last date for submission of application form – Application must be submitted on or before (16-06-2024). No applications will be submitted after the last date.
Application Fee – There is no application fee for any candidate. Genuine recruiters do not ask for money to schedule an interview or make a job offer. If you receive such calls or emails, be careful as it could be a job scam.
Important Note – Applications submitted after the due date will not be considered under any circumstances. Incomplete or late applications without any enclosures will be rejected without any reason and correspondence. Therefore, application forms must reach before the last date. Late or incomplete applications may be rejected.
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