Customer Support Advisor BrandWatch: Brandwatch Technologies is hiring for Customer Support Advisor with Work From Home. You can find the detailed information on Salary, Position, Experience, and more in this article.
Customer Support Advisor BrandWatch
BrandWatch operates and serves clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees across the globe.
As a Customer Support Advisor BrandWatch, the candidate will be reporting into Support Management, and working within the boundaries of 1st tier support, working in close collaboration with Technical Product Specialists, Customer Experience and our R&D team.
Job Location: Successfully selected candidates will be working from home. They do not have to report to office.
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Name and Number of Vacancies: The post name and number of vacancies per posts are mentioned below.
- Customer Support Advisor.
Primary Responsibilities:
Help Customers:
- Answer questions and solve problems through phone, email, and chat as needed.
- Track tickets until issues are fixed or requests are addressed.
- Follow up with customers to ensure they are happy.
Work with the Product Team:
- Find and report problems with the product.
- Share customer ideas for new features in our products.
- Stay up-to-date on new features and test them out to find any issues.
- Maintain records of how long it takes to fix problems reported to the product team.
Learn and Share:
- Become an expert on the Brandwatch products.
- Update internal knowledge base (SOP) with new information to help other support staff.
- Participate in training sessions to stay sharp and updated.
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It is expected that you
- Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers to customer satisfaction level.
- You should be excellent at communication and should be able to “translate” technical terms/causes into a customer-friendly language.
- Report product issues & new feature requests according to the defined processes. templates, and information requirements.
- Take ownership of your cases, while being collaborating to your co-workers’ cases in their absence.
- Should be able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to the appropriate internal stakeholders.
- You must be a product expert, and always up to date with the newest release features and their use-case.
Your performance will be evaluated based on:
- Adherence to Customer Support’s Service Level Agreement across all channels for all customer inquiries.
- Support quality metrics will also be checked (e.g. Tone of Voice, Ticket handling, etc.)
- Satisfaction rating given by customers.
- Your communication skills will be a matric for both internal entities and customer-facing
- Product knowledge will also be a criteria.
Click here to Join our Telegram channel or Join or WhatsApp Channel for more updates.
If you have found our job opportunity interesting but you do not meet all of the requirements, it is still worth applying. The company would love to hear from you!
Salary / Pay and Grade Pay: For Customer Support Advisor BrandWatch post, the salary payable will be Rs 30,000/- per month approximately. (Note – Salaries information mentioned are based on data from Glass-door, Ambition Box, etc. and it may vary. The figures provided here are not fixed and are subject to selection and other factors. Job seekers are advised to consider this variability while taking opportunities and for more information on salary is mentioned in the notification.
Click here to Join our Telegram channel or Join or WhatsApp Channel for more updates.
Age Limit: Any candidate applying for this post must be at least 18 years of age. There is no upper age limit mentioned for this selection process.
Educational Qualifications: The candidate can be a 12 Pass or Graduate in any stream to apply for the Customer Support Advisor post. For more information please check. Click here to see more job openings for 12th pass. Click here to see more job opportunities for graduate.
For more information about the vacancy please visit the official notification with the below link.
Click here to see the official job notification
Work Experience – No prior work experience required for Customer Support Advisor BrandWatch. Candidates without any experience can also apply for this recruitment.
How to Apply – All interested candidates have to apply online from the official website which is given below.
Application Fee – There is no application fee for any candidate. Genuine recruiters do not ask for money to schedule interview or offer a job. If you receive such calls or emails, beware of such calls or emails as this might be a scam.
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